Cookie Policy
Last updated: 15 June 2026
Charac Limited (“Charac”, “we”, or “us”) is committed to protecting your privacy. Our websites — including charac.co.uk and prodeliverymanager.com — use cookies and similar small bits of software to improve the performance and enhance the user experience of our services. We use cookies and similar technologies across our websites, our mobile application (the “Charac App”), our platforms — including the Charac platform and Pro Delivery Manager (“PDM”) — and associated online content. We use cookies to enable us to understand how you interact with our services, to improve our service, and also to report on trends. Our Cookie Notice explains:- what types of cookies and similar technologies are placed on your device when you visit our websites, or use the web browser, Charac App or our platforms, including Pro Delivery Manager (PDM) (together our “Services”); and
- how we use cookies and similar technologies.
What are cookies?
Cookies are small text files that are sent to or accessed from your web browser or your device’s memory. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or other identifier. A cookie also may contain information about your device, such as user settings, browsing history and activities conducted while using our Services. There are many functions of cookies. Cookies enable you to move around our website and use its features. Without these cookies, you may experience problems using our website. Cookies can also provide us with information about how you use our website. Cookies can be used to show you adverts that are relevant to you, based on your browsing habits, and used to personalise your user experience. For example, to personalise your experience cookies can help us to remember your account details or username and preferences, analyse how well our websites are performing or even allow us to recommend content we believe will be most relevant to you. Certain cookies can collect personal information, other cookies used do not collect information that identifies you and will instead collect more general information such as how users arrive at and use our websites or a user’s general location. Cookies may be either “persistent” or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by you before the expiry date). A session cookie will expire at the end of the user session, when the web browser is closed.Do we use other tracking technologies?
Other technologies (which Charac also calls cookies), such as web beacons (also called pixel tags or clear gifs), tracking URLs or software development kits (“SDKs”) may also be used. Web beacons are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our service or opened an email that Charac has sent them. Tracking URLs are custom generated links that help us understand where the traffic to our web pages comes from. SDKs are small pieces of code included in apps, which function like cookies and web beacons.Types of cookies we use
Essential or strictly necessary cookies. Some cookies are essential for the operation of our websites. For example, some cookies enable you to log into secure areas of our website or make use of our Services. These types of cookies also allow us to identify account holders and ensure they can access the relevant pages. If an account holder opts to disable these cookies, they will not be able to access all of the content. Analytical or performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies. We use functionality cookies to allow us to remember your preferences for your return visits to our websites. Social Media Cookies. These cookies allow you to share what you have been doing on the websites on social media, such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work. Targeting cookies. These cookies record your visit to our websites, the pages you have visited and the links you have followed. We will use this information to make our websites and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose anonymously. We do not tell third parties who you are.Who can create cookies?
First-party cookies
First-party cookies are placed on your device directly by us. For example, we use first-party cookies to enable your log in to our Services, to record your cookie preferences, and to adapt our Services to your device settings.Third-party cookies
Third-party cookies are likely to be analytical/performance cookies or targeting cookies. We also sometimes use third-party cookies which are placed on your device by our partners and service providers. For example, we use Ryft Pay and Stripe to facilitate payments within our Services, and Google for analytical cookies to learn more about your use of our Services.How long does a cookie stay on my device?
Session cookies. Session cookies only last until you close your browser. We use session cookies for a variety of reasons, including to adapt our Services to your device settings, and to enable your log in to our Services. Persistent cookies. Persistent cookies have a longer lifespan and are not automatically deleted when you close your browser. These types of cookies are primarily to record your cookie preferences, to facilitate payments, and for analytical purposes.What does Charac use cookies (and other tracking technologies) for?
Like most providers of online services, we use cookies to provide you with our Services and to improve our Services, including to remember your preferences, or to recognise you when you use our Services. When you use our Services, some or all of the following types of cookies may be set on your device:| Cookies we use | What they do |
|---|---|
| Essential cookies | |
| Ryft Pay Payment Cookies | These payment cookies provided by Ryft Pay enable payments to be made during your use of the Services. Please see Ryft Pay’s privacy policy at Ryft Pay Privacy policy |
Stripe Payment Cookies (__stripe_mid, __stripe_orig_props, scfc) | These payment cookies provided by Stripe enable payments to be made during your use of the Services. Please see Stripe’s Cookie Policy at Stripe Cookies Policy |
cookielawinfo-checkbox-necessary, cookielawinfo-checkbox-non-necessary, viewed_cookie_policy, uncode_privacy[consent_types], wordpress_test_cookie | These technical cookies are used to facilitate cookie usage on the websites and they allow us to place cookies and recognise your cookie preferences. These cookies expire within 12 months. |
jetpack_sso_original_request, jetpack_sso_nonce | These cookies are used to enable your login to our Services. They expire at the end of your session. |
uncodeAI.css, uncodeAI.screen, uncodeAI.images | These cookies ensure our Services load properly. They contain runtime information about the viewport and screen resolution, which are used on any page refresh to calculate the correct adaptive images. They expire at the end of your session. |
| WordPress.com hosting (Automattic, Inc.) | Charac uses WordPress.com (operated by Automattic, Inc.) for website hosting. The Jetpack and wordpress_test_cookie entries above are set by this platform. Please see Automattic’s privacy policy at Automattic privacy policy for more information. |
| Analytical and performance cookies | |
Google Analytics (_ga, _gid, _gat, NID, 1P_JAR, DV) | Used for general analytics tracking. See Google’s privacy policy at Google’s Privacy Policy |
Jetpack (tk_ai) | Used for general analytics tracking. |
Cookies on Pro Delivery Manager (PDM)
Pro Delivery Manager (PDM) runs on separate infrastructure to our charac.co.uk website, so it sets its own cookies. PDM does not use the WordPress, Jetpack or uncode cookies listed in the table above; those are specific to charac.co.uk. The cookies set when you use PDM fall into the same categories described above:- Essential (session and login) — a session cookie that lets you sign in to and use the PDM web application. This lasts for the duration of your session.
- Security and content delivery — Cloudflare sets cookies (such as
__cf_bmandcf_clearance) used for security, bot management and reliable delivery of the PDM service. - Payments — where you make a payment through PDM, our payment provider may set cookies necessary to process the transaction securely.
- Analytics — where enabled, analytics cookies help us understand how the PDM service is used so that we can improve it.